Shipping & Delivery Policy

ABAK General Trading LLC

Dubai, United Arab Emirates
License: Dubai Economic Department Lic # 726353
Effective Date: [01 Apr-2026]

1. Introduction

This Shipping and Delivery Policy outline how ABAK General Trading LLC processes, ships, and delivers orders placed through our e-commerce platform.

2. Shipping Coverage

We currently offer delivery services:

• Across the United Arab Emirates (UAE)
• International shipping may be available upon request (subject to approval and additional charges)

3. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation
• Orders are not processed on weekends or public holidays
• During peak seasons or promotions, processing times may be slightly delayed

4. Delivery Timeframes

Estimated delivery times:

• Dubai: 1–2 business days
• Other Emirates: 2–4 business days
• Remote areas: 3–6 business days

Note: Delivery timelines are estimates and may vary due to logistics or unforeseen circumstances.

5. Shipping Charges

• Shipping fees will be calculated at checkout based on:
• Delivery location
• Order size/weight
• Free delivery may be offered on selected orders or promotions

6. Order Tracking

• Once your order is shipped, you may receive:
• A tracking number (if applicable)
• SMS or email updates

You can use this information to track your delivery status.

7. Delivery Conditions

• Customers must provide accurate shipping details
• Someone must be available to receive the order at the delivery address
• Delivery partners may contact you prior to delivery

Failure to receive the order may result in delays or additional charges.

8. Delays and Exceptions

Delivery delays may occur due to:

• Public holidays
• Weather conditions
• Incorrect address details
• Customs clearance (for international shipments)

We are not liable for delays caused by third-party courier services.

9. Failed Delivery Attempts

• If delivery fails after multiple attempts, the order may be returned to us
• Re-delivery may incur additional charges

10. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Notify us within 48 hours of delivery
• Provide photos and order details
• We will investigate and resolve the issue promptly

11. International Shipping (If Applicable)

• Customers are responsible for:
• Customs duties
• Taxes and import fees

Delivery timelines may vary depending on destination country.

12. Contact Us

For shipping and delivery inquiries:

ABAK General Trading LLC
Dubai, UAE
Email: abakgt@gmail.com
Phone: +971 50 3435233 - 04 333 4856

13. Important Notes

• We reserve the right to modify this policy at any time
• Customers are encouraged to review this page regularly for updates