ABAK General Trading LLC
Dubai, United Arab Emirates
License: Dubai Economic Department Lic # 726353
Effective Date: [01 Apr-2026]
1. Introduction
Thank you for shopping with ABAK General Trading LLC.
We strive to ensure customer satisfaction with every purchase. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.
2. Return Eligibility
You may request a return if:
- The item is defective or damaged upon delivery
- The wrong product was delivered
- The item is unused, in original packaging, and in resalable condition
Return Period:
Returns must be requested within [7–14 days] of receiving the order.
3. Non-Returnable Items
The following items are not eligible for return:
- Opened or used toys and games
- Party items (e.g., balloons, disposable decorations) once opened
- Clearance or sale items
- Products damaged due to misuse or improper handling
4. Return Process
To initiate a return:
- Contact us via email or phone with your order details
- Provide proof of purchase (invoice or order number)
- Share photos if the item is damaged or incorrect
- Our team will review and approve the request
Once approved, instructions for return shipment will be provided.
5. Refund Policy
Refunds will be processed under the following conditions:
- Returned items pass quality inspection
- The return meets all eligibility criteria
Refund Method:
- Original payment method (card, online payment), or
- Bank transfer (if applicable)
Processing Time:
Refunds are processed within 7–14 business days after approval.
6. Exchange Policy
We may offer exchanges for:
- Defective or damaged items
- Incorrect products delivered
Exchanges are subject to product availability.
7. Return Shipping
- If the return is due to our error (wrong or defective item), we will cover return shipping costs
- If the return is for other reasons, the customer may be responsible for shipping charges
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Notify us within 48 hours of delivery
- Provide clear photos as evidence
- We will arrange replacement or refund accordingly
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank or payment provider
- Contact your card issuer (processing times may vary)
- If still unresolved, contact us
10. Contact Us
For returns and refunds, please contact:
ABAK General Trading LLC
Dubai, UAE
Email: abakgt@gmail.com
Phone: +971 50 3435233 - 04 333 4856
11. Important Notes
- We reserve the right to refuse returns that do not meet the above conditions
- This policy may be updated without prior notice
- Customers are advised to read product descriptions carefully before purchase
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